Customer Care

In this section, you can find our customers’ topics of major interest, such as the available payment methods and complete information concerning order delivery, exchanges, and returns.

Payment methods

You can make the payment through the following methods: Cash on delivery, Bank transfer, PayPal, and Credit card (Visa, Mastercard, PayPal, Postepay, Aura, PayPal Prepaid Mastercard).

Payment with a credit card (with a PayPal)

If you already own a PayPal account and decide to purchase through this method, you will be redirected to Paypal’s check-out page (safe and secure transaction using SSL) after submitting your order. You will then just have to enter your access credentials chosen during your registration to PayPal. If the payment is successfully completed, PayPal will provide for allocating the amount relating to the purchase executed on your account and concurrently send us confirmation of your order.

At the time of the order, the total amount is only committed to your PayPal account (AUTHORISATION). We will move forward with actually debiting such an amount on the following day when the ordered products are shipped.

During the entire purchase procedure, we can never know the information relating to your credit card or other payment methods set into your PayPal wallet. In all the cases of resolution of the contract and the subsequent cancellation of the order, the balance amount related to the purchase made will be concurrently credited back to your PayPal account. The re-credit methods to the payment method linked to the PayPal account depend exclusively on PayPal.

Pay with a credit card (without a PayPal)

It is not required for you to be registered to PayPal to make the payment. If you want to pay with your credit card without a PayPal account, click on the button “Credit or debit card” and fill in the fields related to your credit card to execute the payment. All the transactions are processed through PayPal safe server, providing customers with maximum data protection.

If the shipping address specified in the order does not match the one registered on PayPal, we will deliver the goods to the address indicated on PayPal.

Email us at, including the data required to issue the invoice if you need to receive an invoice. Remember, such data necessary for issuing the invoice must match those included in the invoicing address.

In the case of order cancellation, exchange, and return of the product, the amount will be refunded to the card you used to make the purchase. Once the amount has been reimbursed, cannot be deemed liable for any direct or indirect damages caused by delays or failure of the bank/post office/credit institution to release the reimbursed amount in any case.

Bank transfer (payment in advance)

You can pay your order through bank transfer (payment in advance) using the banking information you will receive via email in the confirmation order, specifying the order number as the reason for payment. This payment method slows down the management procedure of your order because before shipping the items you have purchased, we will wait for the actual credit of the sum to our checking account. Such an amount will have to come through within 7 working days from the date of receipt of the order confirmation email. Once such a deadline expires, the order will be deemed cancelled (you will receive the related notification via email).

The bank transfer’s reason for payment shall include the order number, order date, surname and name of the person who placed the order (if different from the account holder providing for the bank transfer). After executing the bank transfer, we suggest you send us proof of payment (paper receipt or online bank transfer confirmation). The delivery time, that is, when the courier takes delivery of the parcel, shown in the technical information sheet shall start from the date of receipt of the bank transfer to our checking account (not from the date of the order placement).

Cash on delivery

The payment could be made in cash with an extra charge equal to €3.00. We suggest you get the right amount beforehand since the couriers usually have no change.


Delivery is available throughout Italy, islands included, through the courier Bartolini, and it requires around 3 working days. The ordered items will be delivered by Courier at the street level during working days (Monday to Friday, from 08:30 to 18:00).

After handing off the parcel to the courier, we will email you to confirm the shipment (“ORDER PROCESSING CONFIRMATION AND SENDING INVOICE/RECEIPT”). The delivery time will start from this moment. Such email will include all your delivery details such as shipped items, any due amount, payment methods accepted by the commissioned Courier, instructions on how to collect the parcel, etc. You will also find the delivery tracking number, which you will use to know the exact location of the shipped package.

NB: Regarding orders finalised through credit card, besides the regular delivery time, adding up a working day for the standard administrative audits is necessary.

Helpful info

To successfully deliver your order, we suggest you specify an address at which someone is always present to collect it (e.g., the porter service in your building, your office, a neighbour’s address or a business activity close to your house). It is mandatory to specify a telephone number so that the courier can contact you if they cannot fulfil the delivery. The couriers do not proceed with delivering to Post office boxes or Post Offices. In the event of absence, the Courier leaves an attempted delivery notice. If you do not contact the courier at the telephone number shown on the notice, they will proceed with a second delivery attempt. After the second attempt, if the goods are not successfully collected, they will be returned to the sender, and we will proceed with the refund according to the chosen payment method. When the items are delivered by the courier, we suggest you verify that:

  • the number of packages delivered corresponds to the number indicated on the delivery note, which we will send you via email beforehand;
  • that the labels attached to the packages bear your name and address;
  • that the external condition of the packages does not show any alterations or signs of tampering: the packaging must be intact, undamaged and not wet;
  • that the sealing materials of the package have not been tampered with or altered in any way.

If, following these checks, you find an anomaly, we recommend that you clearly describe it on the courier’s delivery note by attaching a SPECIFIC WRITTEN NOTE (e.g., subject to verification, there is 1 missing parcel or subject to verification, a parcel presents a perforated box). Please notify us within 7 days about any shortages or damages arising after your verification by emailing us at “ordini@mot- “.

Exchange and returns

If you need to return the item due to a change in the size or any flaws in the product, please email us at the address within 7 days from the receipt of the order. Please specify the order number, which you can find in the email you received when you finalised your purchase, and your request for a size change or refund. The product you want to return must be in perfect condition, including any accessories, labels, and boxed in its original package.

An order number is a number preceded by the # symbol (see example: #1438). We will take over your request and process it as soon as possible, giving you all the information you need to pick up the package at the address you specified during the purchase process.

The cost of the delivery for a damaged item is free of charge. There are no extra costs for any exchange.


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